MEGAHost
FAQ (Frequently Asked Questions)
Hosting Account Questions
Technical
Questions
Support
Questions
Hosting
Account Questions
Q.
Are there any setup fees for my account?
A. NO, we do not charge any setup fees.
Q.
Can I pay via Credit Card?
A. YES. We operate an Online Secure Payment Centre protected
by 128-bit SSL encryption should you wish to pay via credit card.
Q.
What about billing, how do I pay for my account?
A.
We will send you invoices via email before your fees are due. You
may pay these invoices by cheque, automatic payment, online bank
transfer or credit card (Visa, Mastercard or American Express).
Q.
Who handles the domain name registration fee?
A.
At the time you set up your account, you can elect whether you
wish us to transfer an existing domain which you currently own,
or get
us to register a new name on your behalf. If you choose to register
a new name, you will be sent a bill for $55+gst directly from Domainz
which is your responsibility to pay. We do not charge any additional
fees for this service.
Q.
What if I want to cancel my account?
A. Just send through a Technical Support Request requesting
the cancellation of your Hosting Account.
Q.
How does your 30 day money back guarantee work?
A.
In the event that you become unhappy with our services within 30
days of your account activation, simply send us a Technical Support
Request asking us to cancel and refund your money.
Q.
Do you allow "adult" sites?
A.
No, we do not host adult sites or sites with any illegal content.
Q.
What is your policy on "spam," or unsolicited email?
A. The sending of unsolicited commercial email, or "spam,"
is strictly prohibited. We have a "zero tolerance" policy
on spam, and reserve the right immediately to terminate without
warning any domain, without refund, that sends out unsolicited commercial
email, in any amount.
Technical
Questions
Q.
Do you charge for traffic?
A. NO. So long as your web site does not consume more
than 20% of our resources or exceed 10 gigabytes of traffic per
month there is no problem. It would take an extremely big site to
come close to doing this. None of web sites that we currently host
come anywhere near to these levels.
Q.
Do I get my own static IP Address?
A.
YES. MEGAHost Web Hosting runs a full features hosting service,
not a virtual directory based system popular with other budget hosting
companies. You receive a permanent, static IP address which is linked
to your domain.
Q.
Can I run an e-commerce site using my account.
A.
YES. Everything is provided for you to have a fully secure ecommerce
account up and running with no extra charges. We provide access
to a 128-bit secure certificate from Thawte
so your pages can be called via HTTPS:// format.
Q.
What about a shopping cart system?
A.
YES. We provide access to a fully featured shopping cart program
called Alacart. You may choose to use this or purchase and upload
your own shopping cart software.
Q.
Can I get Telnet access to my server account.
A.
YES. You will need to request this access and we need to be sure
that you know how to use Telnet responsibly. You will also need
"Secure Shell / SSH" software to access your account with
Telnet.
Q.
Can I have multiple domain names on one account?
A.
YES. These are called domain pointers. There is a charge of $10+GST
per pointer per month. You can have as many domain names as you
like pointing towards the same domain.
Q.
How do I set up email accounts with my domain?
A.
One account is automatically set up when the domain is set up -
username@yourdomain.co.nz However, you are entitled to 200 additional
POP3 email boxes free of charge. You simply go to your control panel
(at the address we provide in your welcome letter) and use the facility
for creating new email accounts and managing existing accounts.
Each email box has its own password, so you can setup as many users
as you have available mail accounts.
Q.
What about Email Autoresponders?
A.
Email autoresponders are very useful in Internet commerce. Essentially,
an autoresponder is a robot which resides on your site, and does
one thing - when it receives an email - from anywhere - with its
name on it - it sends its text back to the source of that email.
Uses for these little robots are limited only by your imagination.
The control panel makes it a breeze. You just open up the Mail Manager
and select the email account you wish to add the responder to and
it will open a text box for you to type your message.
Q.
How do I get access to traffic statistics for my site?
A.
Very easily - simply access site statistics from your control panel.
You'll find detailed reports in various formats on your traffic,
including where hits are coming from, at what hours of the day,
month, etc. Also you'll be able to tell which files are being requested.
Essential for fine tuning your web marketing strategy!
Q.
Do you support CGI Scripting and Server-Side-Includes (SSI)?
A.
YES. You have access to your own CGI-BIN directory and can manage
permissions of files, scripts etc. SSI scripting is also supported.
Q.
Do you support Site Server, ASP pages etc?
A.
NO. Site Server (E-Commerce Server) and ASP pages must be run on
Microsoft platforms and MEGAHost servers are currently all running
Linux.
Q.
What about Microsoft Frontpage?
A.
MEGAHost servers support the Microsoft Frontpage HTML Editor and
Publisher by allowing you to install Frontpage extensions in the
control panel. However, we do not provide technical support for
Frontpage - it is simply provided as an additional utility for those
already familiar with this program and who wish to continue using
it.
Support
Questions
Q.
How do you handle technical support?
A. We have put a tremendous amount of time and effort
in the implementation of our Online Support Manual. This manual
will assist you in the setup and maintenance of your web hosting
account. We ask that all clients refer to this manual prior to contacting
our Technical Support Staff. In the event that they are unable to
locate the information they need, they can submit a technical support
request utilising our Online Technical
Support Request Form.
If you wish to view the online manual, please send a message requesting
access via our Contact Form.
Q.
Does it take a long time for you to answer support request?
A. General support requests are answered within just
a few hours while more technical issues can take up to 24 hours.
We pride ourselves on quick responses to technical inquiries.
Q.
Can you help me with my HTML, CGI programming, etc?
A.
Time permitting we give advice via email on these issues but remember,
we are providers of webspace and can help you with 'content' only
as time permits.
Q.
What does "24/7 FTP Access" mean?
A.
This means that you have access to your site via FTP over the Internet
24 hours a day, 7 days a week. You can "upload" files
to your site - in other words, transfer files from your computer
to the MEGAHost webserver on the Internet - and you can also "download"
files from your site - in other words, transfer files from your
site on the MEGAHost webserver, to your computer.
Q.
Do you have an 'uptime' guarantee?
A.
Well, nothing is certain in life and there are lots of things that
can happen on the Internet to block access to a site, but we do
our best to keep our servers up and running 99.5% of the time. The
other .5% is usually for very brief periods of maintenance and wherever
possible we provide advance notice.
Q.
Where are you located?
A. MEGAHost is a division of MicroTech® Limited and
is a wholly New Zealand owned IT business. We maintain our
servers at a secure, professionally monitored
facility in Marylands, USA.
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